Refund & Return Policy

At Martial Universe, our commitment is to ensure your satisfaction. If you encounter any issues with your order, we offer refunds or reshipments under the following conditions:

📌 Conditions for Refund or Reshipment

✔️ Order Delayed – If the order is significantly delayed beyond the estimated delivery time.
✔️ Order Not Received – If the customer does not receive the order within the expected timeframe.
✔️ Damaged or Defective Product – If the received item has damage or quality issues.
✔️ Incorrect Product – If the wrong item was sent to the customer.

📌 Return Process

If a return is necessary, please follow these steps:

1️⃣ Contact us at help@martialuniverse.com with your order number and the reason for the return.
2️⃣ Our team will review the case and provide a return link, if required.
3️⃣ The customer must fill out the return form, including the order number and email address.
4️⃣ The product must be returned to the designated warehouse within 10 days of receipt.

📌 Important: Due to high international shipping costs and possible delays, returns are not recommended. If a return is not feasible, we may offer a partial refund or a reshipment, depending on the situation.

Our goal is to ensure the best shopping experience! If you have any questions, contact us at contact@martialuniverse.com.